Error code 404 when accessing the Retain inline Help / Inline Help missing altogether in Retain 4.1

  • 7019115
  • 22-Sep-2016
  • 14-Dec-2017

Environment

Retain 4.0 - 4.1

Situation

I'm using Retain 4.0.3 and my users see this error when clicking on the Help option in their Retain mailbox:

Retain experienced an error, which has been logged. Please inform the administrator.

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Error: 
Code: 404
URI: /RetainServer/help/qmsBooleanSearch_en.jsp 
Time: Wed Sep 21 09:28:49 EDT 2016 
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Resolution

We apologize for the inconvenience.  We are aware of the issue and are working towards a user-friendly solution.  Help files are always up to date and available online. Please follow this link to our online help. For Retain 4.1, we'll temporarily remove the inline help.  We'll put the inline help back into the product in the release following version 4.1 and make sure there's a redirect to online help. Thank you for understanding.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2863.

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