Indexer Thread Alive = False

  • 7019101
  • 03-Jul-2013
  • 07-Aug-2017


Retain (all versions)


Administrator receives a Retain indexer warning via an email message reading, "Indexer thread alive = false" and "Should be true".  This occurred after rebooting the Retain server.


The indexer can be enabled by logging into the Retain server web interface:

1.  Click on the About menu.

2.  Scroll down to the bottom of the screen.

3.  Click on "Indexer Status".

4.  Click on "Try turning indexer on"

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2167.