Searches aren't working and Tomcat loads very slowly

  • 7019081
  • 14-Oct-2016
  • 07-Aug-2017


Retain 4.0+


Searches aren't working and Tomcat loads very slowly


Verify that you have the proper file/folder structure in your index directory. 

You can find where your index directory is by looking in your ASConfig.cfg file which is located in:
Windows: Program Files\Beginfinite\retain\RetainServer\WEB-INF\cfg
Linux: /opt/beginfinite/retain/RetainServer/WEB-INF/cfg

Search for the tag: <indexPath>

Once you are in your index path verify that you do have at least the following:

If you are missing solr.xml, zoo.cfg, or zoo_data/, move whichever files you do have (not including the retaincore directory)  into a temp folder and restart Tomcat. The software should automatically create the necessary files/folders after Tomcat loads.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2873.