Environment
Retain 3.x/4.x
Retain Outlook Plugin
Situation
Where are plugin files stored?
Resolution
DATA FILE
The Retain Outlook plugin stores the downloaded data in the user's folder. You can find this location by right-clicking on the Retain Download folder and selecting Data File Properties.
It will be generally found in C:\Users\[userName]\Documents\GWAVA\Retain.nst
LOG
The plugin will create a log file if the folder C:\temp exists.
C:\temp\WrapPST.txt
*Note: If the log file does not exist, create the temp directory under C:\ then try the Retain Plugin again. The log file will be created at that point.
Additional Information
This article was originally published in the GWAVA knowledgebase as article ID 2793.