Environment
Novell GroupWise 2014
Novell GroupWise 2014 R2 Support Pack 1
Novell GroupWise 2014 R2 Support Pack 1 Hot Patch 1
Novell GroupWise 2014 R2 Support Pack 1 Hot Patch 2
Novell GroupWise 2014 R2 Support Pack 2
Novell GroupWise 2014 R2 Support Pack 1
Novell GroupWise 2014 R2 Support Pack 1 Hot Patch 1
Novell GroupWise 2014 R2 Support Pack 1 Hot Patch 2
Novell GroupWise 2014 R2 Support Pack 2
Situation
When going thru the steps to "Recover Deleted Account" and
"Recover" this user's deleted mail that is in the previously
defined Restore Area, unless you restart the POA (cache issue), you
will not be successful.
Steps to duplicate:
- This occurs for GW2014 SP1 build 117118 and GW2014 post sp1
ftf build 120259 backends, with latest GW2014 post sp1 ftf build
120314 windows client. And on 2 different separate GW2014
systems.
1. In a GW2014 sp1 (build 117118) system, choose a user
that has mail, let's say it is USER1.
2. Have a GroupWise restore area defined in the GW2014
Web Admin Console for USER1's Post Office. Add USER1 to the
membership list of this restore area, SYSTEM | Restore Area
Management.
3. Have a backup of the Primary domain db from before
you delete USER1.
3. Delete USER1 from the Post Office in the GW2014 Web
Admin Console
4. In SYSTEM | Recover Deleted Account, restore USER1
back into the GW system. Wait about 5 minutes to make sure
this completes.
5. Attempt to login to the GW Mailbox for USER1 :
You "may" get this below error or you may be able to login to
a normal empty mailbox :
- "An unexpected error has occurred.
Please exit and then restart GroupWise. If this error
occurs repeatedly, please note the error code in the title before
seeking assistance"
7. The userxxx.db for USER1 has not been created, and
users of course can't send this user a mail message without getting
a C05D error. And you can't restore USER1's mail with under
the USER1 Property sheet | MORE | RESTORE, until this userxxx.db
file is created.
8. The POA log "may" show a C05D error on the
userxxx.db file for USER1.
9. When I then restart groupwise with "rcgrpwise
restart" then I can login and the userxxx.db file is created and I
can restore mail for this deleted user.
10. I should not have to restart the POA to have a
userxxx.db file created and be able to restore mail (Same problem
in GW2012 SP3 build 116810) , is this a BUG ?
When you attempt to do the steps in Point # 7 above, I see
this in the POA log if it helps :
14:45:56 C60E Processing a54b7aa4.001 Message ID(:0:0)
14:45:56 C60E Processing Admin Message (a54b7aa4.001)
14:45:56 C60E Processing admin task: Full User Restore
14:45:56 C60E The database function 75 reported error [8201]
on userbk1.db
14:45:57 C60E The database function 75 reported error [8201]
on userbk1.db
14:45:58 C60E The database function 75 reported error [8201]
on userbk1.db
14:45:59 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:00 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:01 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:02 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:03 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:04 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:05 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:06 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:07 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:08 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:09 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:10 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:11 C60E The database function 75 reported error [8201]
on userbk1.db
14:46:11 C60E Processed OK
Note: I notice during a successful restore of a users mail
occurs the POA log will show the below string
"Admin Task (Full Restore of Items from backup)
Completed : OK"
I never see this latter string when Step #7 is
completed...
Resolution
This has been reported to engineering