You must restart the POA to be successful in Recovering a deleted account and restoring deleted mail from a Restore Area

When going thru the steps to "Recover Deleted Account" and "Recover" this user's deleted mail that is in the previously defined Restore Area, unless you restart the POA (cache issue), you will not be successful.

Steps to duplicate:

- This occurs for GW2014 SP1 build 117118 and GW2014 post sp1 ftf build 120259 backends, with latest GW2014 post sp1 ftf build 120314 windows client.  And on 2 different separate GW2014 systems.

1.  In a GW2014 sp1 (build 117118) system, choose a user that has mail, let's say it is USER1.

2.  Have a GroupWise restore area defined in the GW2014 Web Admin Console for USER1's Post Office.  Add USER1 to the membership list of this restore area, SYSTEM | Restore Area Management.

3.  Have a backup of the Primary domain db from before you delete USER1.

3.  Delete USER1 from the Post Office in the GW2014 Web Admin Console

4.  In SYSTEM | Recover Deleted Account, restore USER1 back into the GW system.  Wait about 5 minutes to make sure this completes.

5.  Attempt to login to the GW Mailbox for USER1 :  You "may" get this below error or you may be able to login to a normal empty mailbox :

 

   -  "An unexpected error has occurred.  Please exit and then restart GroupWise.  If this error occurs repeatedly, please note the error code in the title before seeking assistance"

7.  The userxxx.db for USER1 has not been created, and users of course can't send this user a mail message without getting a C05D error.  And you can't restore USER1's mail with under the USER1 Property sheet | MORE | RESTORE, until this userxxx.db file is created.

8.   The POA log "may" show a C05D error on the userxxx.db file for USER1.

9.  When I then restart groupwise with "rcgrpwise restart" then I can login and the userxxx.db file is created and I can restore mail for this deleted user.

10.  I should not have to restart the POA to have a userxxx.db file created and be able to restore mail (Same problem in GW2012 SP3 build 116810) , is this a BUG ?

When you attempt to do the steps in Point # 7 above, I see this in the POA log if it helps :

14:45:56 C60E Processing a54b7aa4.001 Message ID(:0:0)

14:45:56 C60E Processing Admin Message (a54b7aa4.001)

14:45:56 C60E Processing admin task: Full User Restore

14:45:56 C60E The database function 75 reported error [8201] on userbk1.db

14:45:57 C60E The database function 75 reported error [8201] on userbk1.db

14:45:58 C60E The database function 75 reported error [8201] on userbk1.db

14:45:59 C60E The database function 75 reported error [8201] on userbk1.db

14:46:00 C60E The database function 75 reported error [8201] on userbk1.db

14:46:01 C60E The database function 75 reported error [8201] on userbk1.db

14:46:02 C60E The database function 75 reported error [8201] on userbk1.db

14:46:03 C60E The database function 75 reported error [8201] on userbk1.db

14:46:04 C60E The database function 75 reported error [8201] on userbk1.db

14:46:05 C60E The database function 75 reported error [8201] on userbk1.db

14:46:06 C60E The database function 75 reported error [8201] on userbk1.db

14:46:07 C60E The database function 75 reported error [8201] on userbk1.db

14:46:08 C60E The database function 75 reported error [8201] on userbk1.db

14:46:09 C60E The database function 75 reported error [8201] on userbk1.db

14:46:10 C60E The database function 75 reported error [8201] on userbk1.db

14:46:11 C60E The database function 75 reported error [8201] on userbk1.db

14:46:11 C60E  Processed OK

Note: I notice during a successful restore of a users mail occurs the POA log will show the below string 

  "Admin Task (Full Restore of Items from backup) Completed : OK"

I never see this latter string when Step #7 is completed...