GroupWise agents coring after upgrade to SLES12 or SLES15

  • 7019037
  • 23-May-2017
  • 01-Jul-2020

Environment

Novell GroupWise 2014 R2 Support Pack 2
GroupWise 18 Support Pack 2
SUSE Linux Enterprise Server 15 Support Pack 1

Situation

GroupWise agents are coring after upgrade to SLES12SP2.  In this case it was the GWIA that was coring.  

Resolution

 Please check the /etc/ld.so.conf to see if this line exists.  If not, please add it to the beginning of the file:

/lib64/noelision

Save the file and run /sbin/ldconfig. Restart GroupWise agents so they start using new library.

Cause

Without knowing the hardware or having readable core files, it is possible that this may be related to TSX / elision problem.  

Status

Top Issue

Additional Information

New Information:
---------------------
It was confirmed while working with a customer that was crashing a GWIA on GroupWise 18.2, the same solution on this document worked to fix the GWIA crash on SLES15 SP1.  In order to verify that GWIA has picked up the change correctly, type the following in a terminal window:

ldd /opt/novell/groupwise/agents/bin/gwia

This will put out quite a bit of information.  The line in question is this:

libpthread.so.0=> /lib64/noelision/libpthread.so.0

If the noelision is not included on this line, GWIA did not pick up the change and you will need to verify that it was added to the file correctly.

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