iPrint Driver Store page shows missing plugin error from Mac browser.

  • 7018998
  • 16-May-2017
  • 17-May-2017


Micro Focus iPrint Appliance 3.0


When attempting to manage the Driver Store within iManager from Safari on a Mac workstation, the following message is returned:
This page has content that requires an internet plug-in.
This page contains content of "application/novell-iprint-plugin" type.  You do not have the plug-in required to view this content.


  1. Install Patch 1 for the iPrint Appliance 3.0.
    • iPrint Appliance patches are installed through the Online Update feature.
      • https://<ip or dns>:9443
      • Click the "Online Update" button/link.
      • Register the Appliance
        • The registration activation number can be obtained through the Subscriber Portal, click the "Professional Resource Suite Electronic" link to the right, then click the "Request Software Registration Codes". 
      • Update the Appliance
        • Highlight the Patch 1 update, and click "Update Now"
    • This update will add the updated iPrint Plugin to resolve this, but will not install the plugin.
  2. Install the updated plugin.
    • Paste the following string of commands into a terminal session to the Appliance while logged in as root:
    • /usr/bin/java -Xms64m -Xmx96m -Dcom.ibm.tools.attach.enable=no -cp /var/opt/novell/tomcat6/lib/tomcat6-servlet-2.5-api-6.0.45.jar:/var/opt/novell/iManager/nps/WEB-INF/classes:/var/opt/novell/iManager/nps/WEB-INF/lib/eMFrame.jar:/var/opt/novell/iManager/nps/WEB-INF/lib/AdminNamespace.jar:/var/opt/novell/iManager/nps/WEB-INF/lib/rbsCore.jar:/var/opt/novell/iManager/nps/WEB-INF/lib/iManagerModuleInstall.jar com.novell.application.iManager.install.InstallNPMsOnLinux_OES211 install /var/opt/novell/iManager/nps/packages/iPrint_Linux_iMan27.npm;rm -r /var/opt/novell/tomcat6/work;rcnovell-tomcat6 restart


NPAPI plugin was blocked by browsers in MAC, as the plug-in is specific to Windows. The fix has been shipped with iPrint Appliance 3.0 Patch 1, however the patch does not auto install the iPrint iManager plugin.  Following step 2 within the Resolution section of this document is required to install the plugin.