Service Desk Upgrade fails with NullPointerException

  • 7018928
  • 11-May-2017
  • 20-Jul-2017


Novell Service Desk 7.1
Novell Service Desk 7.3
Novell Service Desk 7.4


  • Upgrading Service Desk from version 7.1 to 7.3
  • Upgrade fails with NullPointerException
  • Some rows in the category table in the database have icon_id value of null
The following errors could be seen in the LiveTime.log:

DEBUG202872[Thread-12] null( - Current Upgrade:: Upgrade task failed: org.hibernate.HibernateException: java.lang.NullPointerException
ERROR202872[Thread-12] null( - An error occurred during upgrade
java.lang.Exception: org.hibernate.HibernateException: java.lang.NullPointerException
    at com.livetime.core.init.UpgradeController.upgrade(
    at com.livetime.core.init.UpgradeTask.upgradeDB(
Caused by: org.hibernate.HibernateException: java.lang.NullPointerException
    at com.livetime.core.init.Defaults.setup(
    at com.livetime.core.init.Defaults.setup(
    at com.livetime.core.init.UpgradeController.upgrade(
    ... 2 more
Caused by: java.lang.NullPointerException
    at com.livetime.core.init.CmdbIcons.setDefault(
    at com.livetime.core.init.Defaults.setup(
    ... 4 more

The following error could be seen in the Application Setup page:

Status:Upgrade task failed: org.hibernate.hiberanateException: java.lang.NullPointerException.

Upgrade task failed. Please use 'Go Back' button to go back and try the upgrade again...


Please contact Micro Focus Customer Care for a workaround to this issue.


Reported to Engineering