Exchange Throttling Policy for Migration ToolKit

  • 7018853
  • 01-May-2017
  • 01-May-2017

Environment

MTK 2.1.x or higher Exchange 2013 and 2016

Situation

Not all folders or messages are migrated from Microsoft Exchange and the following message could be found in the logs: "The server cannot service this request right now. Try again later."

Resolution

The error indicates that either you have a throttling policy applied or the Exchange server is busy. Microsoft Exchange 2010 uses client throttling policies by default to track bandwidth for each Microsoft Exchange user and enforce bandwidth limits as necessary. Throttling policies should be turned off for the Retain Service Account, because they can affect the performance of Retain for Exchange when accessing mailboxes with a large number of folders and mail items. MAKE A NOTE OF YOUR CURRENT POLICY AND IT IS RECOMMENDED AFTER YOUR MIGRATION THAT YOU SET IT BACK. 1. On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management Shell. 2. Type these commands: a. Set-ThrottlingPolicy GwavaUnlimited -ThrottlingPolicyScope Organization Setting the throttling policy must be set at the organization level so that it affects every mailbox the impersonation account enters. Get-ThrottlingPolicy -Identity [policy name] | Format-List Which should return something like this:

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