WebAccess shows garbage in message body

  • 7018834
  • 26-Apr-2017
  • 23-May-2017

Environment

Novell GroupWise 2014 R2 Support Pack 1 Hot Patch 2
Novell GroupWise 2014 R2 Support Pack 2

Situation

The body of an HTML message in WebAccess appears as garbage.  The message shows correctly in the GroupWise Windows client.  It also shows correctly in WebAccess if viewed in Plain Text.

Resolution

Make sure that the Java version on the server is the latest one available for the major version.  For example, if the server is running Java 6, 7 or 8, make sure you have the latest patch for that version.  This patch will be available via the SLES updates.  The GroupWise FTF is available via a service request.  

Cause

The cause is a result of double decryption of the message body.  With the newer versions of Java this exception is not processed.

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