How to get logs from SSPR Appliance

  • 7018798
  • 11-Apr-2017
  • 12-Apr-2017


Self Service Password Reset
SSPR 4 Appliance


Online Update fails for SSPR Appliance (port 9443).  Error message says "see logs."
Error message points to SSPR Appliance logs
How to get log file from SSPR Appliance server


The log file referred to is suse_register.log from the SSPR Appliance server.  Use PuTTy to To retrieve this log over SSH, as follows:

1. Make sure SSH is enabled in the appliance console.  Login to appliance console at ipaddress/DNSname:9443
Click on "System Services," verify that SSH is listed as "Running."  If not, then highlight SSH and then click "Action" and select "Start."

2. Install Putty on a Windows workstation.  As of April 11, 2017, Putty can be downloaded from here:

3. Open a cmd window on the workstation. Change to the Putty installation folder:
cd C:\Program Files\PuTTY

4. Copy the file with pscp.exe using the following syntax - modified with your server name/ip address:
pscp c:\temp\suse_register.log

(Note the space between the source file and destination file.)

For more details on using pscp.exe see the following link: 

Additional Information

The above instructions are for Windows workstatons.   Linux users can use scp to perform the copy, and do not need to install Putty.  The syntax for scp is similar to the PuTTY pscp command shown above.