Filr folders appear empty if VMWare Mirage is installed

  • Document ID:7018774
  • Creation Date:04-Apr-2017
  • Modified Date:10-Apr-2017
    • Micro Focus Products:
      Filr

Environment

Micro Focus Filr 3.1
Micro Focus Filr Desktop client 3.1
Novell Filr 2.0
Novell Filr Desktop client 2.0

Situation

When Filr Desktop client is installed on a Windows system which has VMWare Mirage installed, the Filr folder appears empty and fails to show files that user has access to.

Resolution

A fix for this issue is available in the Filr 2.0 Hot Patch 4 and Filr 3.1.1 update, available via the Novell Patch Finder.

Cause

The altitude for FilrDriver and VMWare Mirage is the same value (= 370030) which leads to this problem.