Sentinel 8 install failing on RedHat 6.7

Document ID:7018761
Creation Date:31-Mar-2017
Modified Date:31-Mar-2017
- Micro Focus Products:
  Sentinel

Environment

NetIQ Sentinel 8.0 Sentinel Server

Situation

Getting the below error during a traditional Sentinel 8 install on a Redhat 6.7 box.

novell@servername:/tmp/sentinel_server-8.0.0.0-3211.x86_64]$
../install-sentinel

This computer reports 1595 MB of memory and does not meet the 2048 MB

minimum memory requirement. You cannot install Sentinel on this computer until all minimum requirements are met.

The server actually has more than enough memory to continue the install. 16 G of memory .

total used free shared buffers

cached

Mem: 15950 773 15177 0 89

419

-/+ buffers/cache: 264 15685

Swap: 1023 0 1023

Resolution

There is a known bug in RHEL.

procps bug fix and enhancement update

See
https://rhn.redhat.com/errata/RHBA-2016-0904.html for patches.

Download and apply the patch to the RedHat box. Once the patch has been applied the installer will recognize the memory and complete the install with no further problems.

Cause

If the Sentinel installer cannot recognize the minimum amount of memory needed to continue to the next step, the install will fail.