Cannot access SSPR Appliance Administration Console at port 9443

  • 7018721
  • 21-Mar-2017
  • 22-Jan-2018

Environment

Self Service Password Reset 4.x Appliance

Situation

Trying to access the SSPR Appliance administration console to make changes to the appliance, and no passwords are working. If SSH had been enabled before - you can still SSH into the server with the same credentials - but those credentials aren't working for the Appliance Console.

Resolution

Obtain a new license.  

If problem persists, contact Microfocus customer support.

Cause

The service that runs the web application for the Appliance Console loses access to the credentials of the server. The issue is being currently investigated by Development.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.