Cannot access SSPR Appliance Administration Console at port 9443

Document ID:7018721
Creation Date:21-Mar-2017
Modified Date:22-Jan-2018
- Micro Focus Products:
  Self Service Password Reset

Environment

Self Service Password Reset 4.x Appliance

Situation

Trying to access the SSPR Appliance administration console to make changes to the appliance, and no passwords are working. If SSH had been enabled before - you can still SSH into the server with the same credentials - but those credentials aren't working for the Appliance Console.

Resolution

Obtain a new license.

If problem persists, contact Microfocus customer support.

Cause

The service that runs the web application for the Appliance Console loses access to the credentials of the server. The issue is being currently investigated by Development.