Cannot access SSPR Appliance Administration Console at port 9443

  • 7018721
  • 21-Mar-2017
  • 22-Jan-2018


Self Service Password Reset 4.x Appliance


Trying to access the SSPR Appliance administration console to make changes to the appliance, and no passwords are working. If SSH had been enabled before - you can still SSH into the server with the same credentials - but those credentials aren't working for the Appliance Console.


Obtain a new license.  

If problem persists, contact Microfocus customer support.


The service that runs the web application for the Appliance Console loses access to the credentials of the server. The issue is being currently investigated by Development.