SSPR configuration password fails after upgrade

Document ID:7018671
Creation Date:27-Feb-2017
Modified Date:02-Mar-2017
- Micro Focus Products:
  Self Service Password Reset

Environment

Self Service Password Reset

SSPR 4.x

Situation

Configuration password no longer works after upgrade from SSPR 4.0 to 4.1.

Importing configuration from SSPR 4.0.0.2 to 4.1.0 breaks the configuration password.

Resolution

For SSPR was installed in Windows or Linux, do the following:

Edit the SSPRConfiguration.xml file found in the Tomcat directory under webapps/SSPR/WEB-INF

and then restart the SSPR service.

Edit the SSPRConfiguration.xml as follows:

Set "configIsEditable" to true. It should look like this:
<property key="configIsEditable">true</property>

Delete the property "configPasswordHash"
<property key="configPasswordHash">

For SSPR installed as an appliance, do the following:

Edit a previously exported ssprconfiguration.xml as above OR

Revert to a working snapshot, export ssprconfiguration.xml and then edit it as above.