SSPR configuration password fails after upgrade

  • 7018671
  • 27-Feb-2017
  • 02-Mar-2017

Environment

Self Service Password Reset
SSPR 4.x

Situation

Configuration password no longer works after upgrade from SSPR 4.0 to 4.1.
Importing configuration from SSPR 4.0.0.2  to 4.1.0 breaks the configuration password.

Resolution

For SSPR was installed in Windows or Linux, do the following:

Edit the SSPRConfiguration.xml file found in the  Tomcat directory under   webapps/SSPR/WEB-INF
and then restart the SSPR service.

Edit the SSPRConfiguration.xml as follows:
Set  "configIsEditable"  to true.  It should look like this:
    <property key="configIsEditable">true</property>

Delete the property "configPasswordHash"
    <property key="configPasswordHash">


For SSPR installed as an appliance, do the following:
Edit a previously exported ssprconfiguration.xml as above  OR
Revert to a working snapshot, export ssprconfiguration.xml and then edit it as above.




Feedback service temporarily unavailable. For content questions or problems, please contact Support.