SSPR Appliance Admin page Error: RemoteLookupFailureException

  • 7018656
  • 22-Feb-2017
  • 22-Feb-2017

Environment

NetIQ Self Service Password Reset 4.x Appliance

Situation

After a new install of the Self Service Password Reset Appliance 4.x the following error is received trying to hit the SSPR Appliance Admin page:    https://IPAddressOfServer:9443

Error:  RemoteLookupFailureException
If refreshing the browser does not resolve this error then please contact your system administrator.
This error is most often caused when the datamodel-service fails to start or is not running on the Web-Server.

Resolution

Restart the datamodel-service on the SSPR Appliance server console with:  rcvabase-datamodel restart
Verify it is shows active (running) with: rcvabase-datamodel status
Then try to hit the SSPR Appliance Admin page again:    https://IPAddressOfServer:9443

Cause

Though the datamodel-service appeared to be running, it was not working properly.   Restarting the service corrected the issue.

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