Unable to login to SSPR to update LDAP certificate after changing LDAP certificate

  • 7018611
  • 13-Feb-2017
  • 13-Feb-2017

Environment

Self Service Password Reset
SSPR 4.x appliance

Situation

Unable to login  to SSPR to update the certificate after changing cert in Active Directory
Unable to login to change cert after getting a new one
How to update LDAP cerificate in SSPR after changing it in the directory


Resolution

Option 1 (Best):

1. Log in to the sspr admin console at  https://<dns-name>:9443  
2. Go to Administrative Commands
3. Select the option to “Unlock Configuration”
4. Restart your browser
5. Go to https://<dns-name>/sspr.  
6. Click OK to the prompt telling you are in configuration mode.
7. You will be prompted to sign in.  But  instead of signing in, click the down arrow in the top right hand corner of the screen and select “Configuration Editor.”
8. Enter the configuration password when prompted.
9. In Configuration Editor go to “LDAP” and select the desired LDAP Directory profile. 
10. Clear the LDAP certificate and import the new one.
11. Save the configuration.
12. Go back into the administrative commands in the admin console per steps 1 and 2, and lock the configuration.

Option 2:
1. Log in to the sspr admin console at  https://<dns-name>:9443  
2. Go to Administrative Commands
3. select the option to delete the configuration.  
4. Then restart the browser and go http://dnsname/sspr.  
5. You’ll be prompted to reconfigure.