Unable to login with TSClientAutoAdminLogon configuration

  • 7018589
  • 03-Feb-2017
  • 03-Feb-2017

Environment

Client for Open Enterprise Server 2 SP4 (IR5)
Microsoft Remote Desktop Services
Microsoft Terminal Server

Situation

When logging in remotely to a Microsoft server configured with Remote Desktop Services/Terminal Server, and where the Client for OES has been installed and where TSClientAutoAdminLogon configuration has been established, the remote login is unsuccessful. No error message is displayed, but the user is not authenticated to eDirectory.

Resolution

When logging on, use only the UPN, and not both the UPN and the domain name.

Cause

When authenticating via Remote Desktop Services (formerly Terminal Services), the RDP credentials are being given in the format "NBName\UserName@DNSName" e.g. MICROFOCUS\bob@microfocus.com. This provides the combination of a NetBIOS domain name and a user principal name (UPN) and DNS domain name, instead of just "Username@microfocus.com" (a typical UPN format that provides both the user name and DNS domain name), or instead of "MICROFOCUS\Username" (a NetBIOS domain name and SAM account name).

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