Device Assigned Workstations Policy Assignments not returned by Primary Server

  • 7018548
  • 30-Jan-2017
  • 08-Jun-2018

Environment

Novell ZENworks Configuration Management 11.3
Novell ZENworks Configuration Management 11.4

Situation

Device Assigned Policies are not returned by the configuration server when the managed device requests a list of all assignments.
 

Resolution

Restart all services on the ZCM Primary Server failing to return all assignments.

Cause

This is a very rare and no customer has ever reported this happening more than on a single occasion or to a single primary.
As a result, root cause has never been found.

Status

Reported to Engineering

Additional Information

In 11.4.3 and later, special logging can be enabled if restarting the services does not help.  Contact ZENworks Support Microfocus Customer Care for assistance.

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