Preview Not Available in HTML view in both WebAccess and the Windows client

  • 7018531
  • 26-Jan-2017
  • 14-Feb-2017

Environment

Novell GroupWise Mobility Service 2014 R2 Support Pack 1 Hot Patch 2

Situation

Running a Google Android phone, the default mail application is the gmail app.  After upgrading to GMS 2014 R2 SP1 HP2 and having the Gmail app upgraded as well, when the users send an email to another local GW user, the GW Windows or Web client shows "Preview not available" in the "plain text" view. Switching to the HTML view

Resolution

This has been resolved in the GMS 2014 R2 SP1 HP3 build, currently available on the download.novell.com under patches.

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