GetViewInfoCmd failed error when attempting to login to Vibe

  • 7018523
  • 25-Jan-2017
  • 31-Jan-2017


Micro Focus Vibe 4.0.2


If a guest or an unauthenticated user clicks on an entry link provided on a Vibe Landing page (configured to be opened in a New Window), the user is re-directed to the Vibe login page and the following error is thrown in a pop-up:

GetViewInfoCmd failed ( 500 Internal Server Error
The call failed on the server; see server log for details

A different error is thrown if the link provided on the Landing page was configured to open in the same window:

Error: Your session may have times out or you are not authorized to perform the given operation.
Note that the entry link followed is for an entry that is not open to Guest users, therefore a login is required.


A fix for this issue is available in the Vibe 4.0.2 Patch 2, available via the Novell Patch Finder.

Additional Information

If the link in question is for the same Vibe site, but the protocol, hostname or port is different from the current user's context then a login dialog will not be displayed.