Environment
NetIQ iManager 2.7.7
Situation
NetIQ Certificate Access Plug-in task(s) are missing in iManager
Resolution
- Login to iManager as admin
- Navigate to RBS Configuration:
- Select Configure icon at the top of the window
- Select Role Based Services
- Select RBS Configuration
- Note the duplicate roles being displayed with different versions:
- Select the Role Based Service hyper-link, NetIQ Certificate Access roles are showing twice with different versions i.e. 2.7.7 and 2.7.0
- Please delete the older duplicate role:
- Select the checkbox for NetIQ Certificate Access with 2.7.0 version
- Select Delete, as it is an old version | Select OK | Select OK on Complete page.
- Note the missing tasks for this role:
- Select the Role Based Service hyperlink | Select the NetIQ Certificate Access 2.7.7 hyper link
- Note that only one task is being displayed out of 3 expected tasks for this role.
- Select Add | Assigned Tasks
- Note that this shows only one task and the tasks are not been displayed from the drop-down list too.
- Uninstall the NetIQ Certificate Access plugin:
- From the RBS configuration page, select the number-hyper-link from the Installed column for this RBS object
- Select the checkbox for NetIQ Certificate Access | Select Uninstall | Select OK | Select OK on Complete page.
- Reinstall the NetIQ Certificate Access plugin:
- Select the number-hyper-link from Not-installed column
- Select the checkbox for NetIQ Certificate Access | Select Install | Select OK | Select OK on Complete page | Select Close
- Verify all tasks are displaying properly:
- Repeat Step 5 to verify that all the tasks are being displayed that should be displayed.
- Exit from iManager and login as admin | Select NetIQ Certificate Access, all the tasks that belong to NetIQ Certificate Access role should be displayed.