Certain Users are Unable to login to Service Desk through eDirectory LDAP

  • 7018471
  • 10-Jan-2017
  • 12-Jan-2017

Environment

Micro Focus Service Desk 7.2 Authentication
NetIQ eDirectory

Situation

  • Certain users cannot login to Service Desk through eDirectory LDAP
  • These users are enabled in eDirectory
  • These users have Network address restrictions in eDirectory
The following message may be seen on the Service Desk login page (English):

ERROR:
Unable to connect to the directory server.
Please contact the Administrator.


The following message may be seen on the Service Desk login page (French):

ERROR:
Impossible d'établir la connexion au serveur d'annuaires. Contactez l'administrateur.

The following may be seen in the LiveTime.log:

ERROR:
(LdapAuthenticator.java:110) - NamingException. [LDAP: error code 80 - NDS error: bad station number (-253)]
(LdapAuthenticator.java:78) - Authentication Exception The login attempt failed due to a communication error with the authentication server. Please contact the administrator

Resolution

  1. Login to iManager
  2. Click Users > Modify User
  3. Lookup and open the specific user profile
  4. Click Restrictions > Address Restrictions
  5. Remove the address restrictions
  6. Click OK or Apply

Feedback service temporarily unavailable. For content questions or problems, please contact Support.