Environment
Micro Focus Service Desk 7.2 Authentication
NetIQ eDirectory
NetIQ eDirectory
Situation
- Certain users cannot login to Service Desk through eDirectory LDAP
- These users are enabled in eDirectory
- These users have Network address restrictions in
eDirectory
ERROR:
Unable to connect to the directory server.
Please contact the Administrator.
The following message may be seen on the Service Desk login page (French):
ERROR:
Impossible d'établir la connexion au serveur d'annuaires. Contactez l'administrateur.
The following may be seen in the LiveTime.log:
ERROR:
(LdapAuthenticator.java:110) - NamingException. [LDAP: error code 80 - NDS error: bad station number (-253)]
(LdapAuthenticator.java:78) - Authentication Exception The login attempt failed due to a communication error with the authentication server. Please contact the administrator
Resolution
- Login to iManager
- Click Users > Modify User
- Lookup and open the specific user profile
- Click Restrictions > Address Restrictions
- Remove the address restrictions
- Click OK or Apply