SSPR configuration does not list users for group in Administrator Permission

  • Document ID:7018459
  • Creation Date:06-Jan-2017
  • Modified Date:06-Jan-2017
    • Micro Focus Products:
      Self Service Password Reset

Environment

NetIQ eDirectory 8.8 SP8 Patch 9 for all platforms
NetIQ eDirectory 9.0.2 for all platforms
NetIQ Self Service Password Reset 4 for all platforms
NetIQ Self Service Password Reset 3.3.1 for all platforms

Situation

In SSPR configuration, searching for users for group in Administrator Permissions returns no results.

Resolution

The reason for this is eDirectory not returning results for Paged search.
This issue is only seen when eDirectory 8.8 SP8 Patch 9 or eDirectory 9.0.2 are being used.

To address this issue, apply eDirectory 8.8 SP8 Patch 9 HotFix 1 or eDirectory 9.0.2 Hot Patch 1.