Analytics Server remains in Pending status and throws [<vcdn:usedevice/> tag error]

  • 7018455
  • 06-Jan-2017
  • 06-Jan-2017


NetIQ Access Manager 4.3
NetIQ Analytics Server 4.3


After enabling and modifying the Geolocation Provider, the status of the Analytics Server (AS) remains pending. Trying to obtain detailed information regarding the Health status or the General configuration by clicking on the AS IP-address, result in a 
[<vcdn:usedevice/> tag error]
Device Information MissingdeviceConfig is null, most likely the device name (appname parameter) was not passed or was lost.

displayed in the Admin Console (AC)


1) in the AC navigate to 'Manage Roles & Tasks'
2) select 'Directory Administration'
3) select 'Modify Object'
4) click on the 'Object Selector' icon (magnifying glass)
5) navigate to ''
6) select 'romaXMLClassName'
7) click [Edit] button
8) change value to 'romaAgentConfiguration'  (please note this is case sensitive)
9) Click [Ok] button twice to confirm changes made
10) restart Admin Console e.g. "rcnovell-ac restart"

The issue is now not occurring anymore when other changes to the Geolocation Provider are being made.


The Config Store entry '' has an invalid value of ‘RAConfiguration’

Additional Information

This issue has been reported to Engineering.