GroupWise Mobility Web Admin console is blank after updating or patching SLES

  • Document ID:7018396
  • Creation Date:16-Dec-2016
  • Modified Date:03-Mar-2020
    • Micro Focus Products:
      GroupWise Mobility Service
    • SUSE Products:
      SUSE Linux Enterprise Server

Environment

GroupWise Mobility Service 18.x
GroupWise Mobility Service 2014 R2
SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 15

Situation

  • Applying a Service Pack to any version of SLES12 or SLES15 (e.g.  SLES12 to SLES12 SP1 or SLES12 SP2 to SLES12 SP3) running any version of GMS (e.g.  GMS 14.2.2 or GMS 18.0.0) breaks GMS Dashboard
    • e.g.  After upgrading from SLES12 with GMS 14.2.1-237 to SLES12 SP2 with GMS 14.2.1-270 the dashboard was no longer working
    • e.g.  After applying SLES12 SP3 to SLES12 SP2 with GMS 18.0.1-280 the dashboard displayed but remained unpopulated (no graphics/counters)
  • Basic patching (e.g. zypper up on SLES12 SP4) without upgrading Service Packs can break the GMS Dashboard
  • GMS Synchronisation stops
  • GMS Dashboard is blank or empty
  • Clicking anywhere in admin console freezes

Resolution

A fix is available from https://download.novell.com/Download?buildid=rII7z_6ASIk~ that contains a script and instructions for use.  See Additional Information, below.

After the script has been run, reboot the server.

A future version of Mobility will have this issue fixed out of the box.

Status

Reported to Engineering

Additional Information

The script readme still refers to only GMS14 and only SLES12 FCS to SP1 or SP2 but the script should work with any version of GMS or SLES mentioned in the Environment section, above.

The readme is scheduled to be updated.