ZENworks Appliance, HTTP ERROR 500 : File "/WEB-INF/jsp/common/Login.jsp" not found

Document ID:7018391
Creation Date:14-Dec-2016
Modified Date:14-Dec-2016
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.4

Situation

The login page for the appliance configuration (https://<server_address>:9443) is not working.

Text from error page:
"HTTP ERROR 500


Problem accessing /login. Reason:

    PWC6117: File "/WEB-INF/jsp/common/Login.jsp" not found

Caused by:

org.apache.jasper.JasperException: PWC6117: File "/WEB-INF/jsp/common/Login.jsp" not found
	at org.apache.jasper.compiler.DefaultErrorHandler.jspError(DefaultErrorHandler.java:92)
	at org.apache.jasper.compiler.ErrorDispatcher.dispatch(ErrorDispatcher.java:378)
	at org.apache.jasper.compiler.ErrorDispatcher.jspError(ErrorDispatcher.java:172)
	at org.apache.jasper.compiler.JspUtil.getInputStream(JspUtil.java:917)
........"

Resolution

1. Restart jetty service with the command, " rcvabase-jetty restart " or restart the appliance.

Cause

A war file for the appliance configuration is deployed in the /tmp directory (/tmp/jetty-0.0.0.0-9090-root.war-_-any-). If removed or deleted, it causes this behavior.

Status

Reported to Engineering