rcgms not working on SLES 12

  • Document ID:7018349
  • Creation Date:02-Dec-2016
  • Modified Date:08-Feb-2017
    • Micro Focus Products:
      GroupWise Mobility Service

Environment

Novell GroupWise Mobility Service 2014 R2
SUSE Linux Enterprise Server 12

Situation

rcgms {start|stop|restart} commands not working.
Unable to start gms services after stopping.
rcgms restart causes services to stay down.

Resolution

Reported to engineering.

Workaround steps:
  1. Stop all services 
    rcgms stop; killall -9 python
  2. Verify that the services have been stopped
    rcgms status (should indicate that services are in a 'stopped' state)
  3. Clear any remaining PID files
    rcgms stop
  4. Start services
    rcgms start
  5. Verify services are running
    rcgms status

Status

Reported to Engineering