Environment
Novell Service Desk 7 Remote Management
Novell Service Desk 7.1 Remote Management
Novell Service Desk 7.2 Remote Management
Microsoft Internet Explorer 11
Novell Service Desk 7.1 Remote Management
Novell Service Desk 7.2 Remote Management
Microsoft Internet Explorer 11
Situation
Launching Remote Control from Service Desk in Internet Explorer 11
(IE 11)
Remote Management Viewer plugin is installed
The following message may be seen in the popup window:
ERROR:
This browser is not supported
Remote Management Viewer plugin is installed
The following message may be seen in the popup window:
ERROR:
This browser is not supported
Resolution
This is fixed in Micro Focus Service Desk 7.3
Workarounds
A. Use Mozilla Firefox for Remote Control from Service Desk
B. Use Internet Explorer versions lower than IE 11 for Remote Control from Service Desk
Workarounds
A. Use Mozilla Firefox for Remote Control from Service Desk
B. Use Internet Explorer versions lower than IE 11 for Remote Control from Service Desk
Cause
The Internet Explorer browser was being detected using a specific
value in the user-agent string. The specific value that the code
was looking for was removed from the Internet Explorer 11
user-agent string.