Sentinel Agent Manager installation reports "Error 27504" when selecting database server.

  • 7018328
  • 28-Nov-2016
  • 26-Sep-2017


NetIQ Sentinel Agent Manager 7.x

SQL Server 2012 SP2 cumulative update 7


During installation of NetIQ Sentinel Agent Manager where specifying the database server, the following error is returned:

Error 27504: SQL version requirements not met: <sqlservername>. This installation requires Microsoft SQL Server 9.00.4035 or later.


Uninstall SQL Server cumulative update 7 or any cumulative update that is causing this error and reinstall Sentinel Agent Manager.

Once Sentinel Agent Manager is successfully installed, any necessary cumulative updates for SQL server can be re-installed.


The Sentinel Agent Manger installation does not recognize the SQL Server version with certain cumulative updates installed.