Sentinel Agent Manager installation reports "Error 27504" when selecting database server.

  • Document ID:7018328
  • Creation Date:28-Nov-2016
  • Modified Date:26-Sep-2017
    • Micro Focus Products:
      Sentinel

Environment

NetIQ Sentinel Agent Manager 7.x

SQL Server 2012 SP2 cumulative update 7

Situation

During installation of NetIQ Sentinel Agent Manager where specifying the database server, the following error is returned:

Error 27504: SQL version requirements not met: <sqlservername>. This installation requires Microsoft SQL Server 9.00.4035 or later.

Resolution

Uninstall SQL Server cumulative update 7 or any cumulative update that is causing this error and reinstall Sentinel Agent Manager.

Once Sentinel Agent Manager is successfully installed, any necessary cumulative updates for SQL server can be re-installed.

Cause

The Sentinel Agent Manger installation does not recognize the SQL Server version with certain cumulative updates installed.