Unable to recover deleted user account via the GroupWise 2014 R2 administration console

  • 7018313
  • 22-Nov-2016
  • 12-Dec-2016

Environment

Novell GroupWise 2014

Situation

When attempting to recover users, the name is selected from the pick list, and the process starts but then comes immediately back to the Recover Deleted Account dialog.  At this point the Recover button is no longer available.  

Resolution

The fix for this issue is in the GroupWise 2014 R2 SP1 HP2 build located here for Linux and here for Windows

Cause

The cause is that the domain name being pointed to for the restoration of the user has a space in the name.