All appliance builds fail with "An internal build error occurred."

  • 7018251
  • 07-Nov-2016
  • 07-Nov-2016

Environment

SUSE Studio Onsite 1.3

Situation

Building appliances worked fine just a day before, but now attempting to build any appliance from any version of the OS fails.  The following message is displayed on the web user interface for the build result:

An internal build error occurred.

Clicking on the build log to the right brings up the logs but they are empty.

/srv/studio/runner/log/production.log shows the following:

2016-11-07 17:07:43 #4817 [INFO]: Starting job a123-0.0.5-oem-x86_64 simple for image 724
2016-11-07 17:07:43 #4817 [INFO]: 10:07:43.068984 PID 04817: Waiting for lock KiwiJob-get_containment_id...
2016-11-07 17:07:43 #4817 [INFO]: 10:07:43.069126 PID 04817: Acquired lock tmp/lock/KiwiJob-get_containment_id
2016-11-07 17:07:43 #4817 [INFO]: IDs used: 16 8 2 7 18 9 0 12 17 1 14 10 11 6 5 13 4 15 19 3
2016-11-07 17:07:43 #4817 [INFO]: 10:07:43.069568 PID 04817: Released lock KiwiJob-get_containment_id
2016-11-07 17:07:43 #4817 [ERROR]: Error starting job a123-0.0.5-oem-x86_64 simple for image 724
2016-11-07 17:07:43 #4817 [ERROR]: No containment id available!, Please try again later


Resolution

Go to the directory /srv/studio/runner/tmp/kiwi_pids/

If the system thinks that any builds are in process there will be a *.yml file that matches the "pid" of the process.  If no builds are currently happening then these files can be safely removed (or moved to another location if preferred).

After removing the files try to build again and it should work correctly.

Cause

There is a hard limit of 20 simultaneous build ID's that can be processing at any given time.  The files created in /srv/studio/runner/tmp/kiwi_pids/ identify the active builds.  If something unexpectedly terminates a build, such as a server reboot or manual termination of a build, then these files can be left behind.  Once all 20 build ID's have the appearance of being in use then no new builds can be launched.  Removing the files clears up the problem.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.