How to change the System User email address in Service Desk

Document ID:7018230
Creation Date:02-Nov-2016
Modified Date:02-Nov-2016
- Micro Focus Products:
  Service Desk

Environment

Novell Service Desk 7.x User Configuration

Situation

The Queues option is enabled in Admin portal > Setup > Privileges > Request
Want a user or distribution list to be notified when a call comes into the queue

Resolution

There is currently no way to change this from the Service Desk web console. This change requires running a database query on the Service Desk database.

Please contact Micro Focus Customer Care to get the query.