How to change the System User email address in Service Desk

  • 7018230
  • 02-Nov-2016
  • 02-Nov-2016


Novell Service Desk 7.x User Configuration


  • The Queues option is enabled in Admin portal > Setup > Privileges > Request
  • Want a user or distribution list to be notified when a call comes into the queue


There is currently no way to change this from the Service Desk web console. This change requires running a database query on the Service Desk database.

Please contact Micro Focus Customer Care to get the query.