NullPointerException and forced logout when viewing a ticket

  • 7018228
  • 02-Nov-2016
  • 02-Nov-2016

Environment

Novell Service Desk 7.1 Core UI
Novell Service Desk 7.2 Core UI

Situation

  • Deleting a ticket created by removed scheduled quick calls action
  • Clicking a ticket or Incident number to view a ticket or Incident
  • Technician or Supervisor gets logged out of the web console
The following error is shown on the screen:

ERROR:
Application Exception:
java.lang.NullPointerException

Your session has ended. Please use the button below to login again.



Cause

The ticket references an Organizational Unit which has been deleted previously.

Status

Reported to Engineering

Feedback service temporarily unavailable. For content questions or problems, please contact Support.