11.4.3 update may crash explorer.exe on Windows 10 with Domain user logged in

  • Document ID:7018192
  • Creation Date:26-Oct-2016
  • Modified Date:01-Dec-2016
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.4.3

Situation

While running system update for 11.4.3 on Windows 10 devices, and logged in as a Domain user, the desktop may flicker and all opened windows explorer processes get closed.

Resolution

For an official field test file to add to ongoing system update that avoids the issue, contact ZENworks Technical Support Micro Focus Customer Care.

Status

Reported to Engineering