Storage Device Control Policy blocks device in Preferred Device List

  • 7018189
  • 25-Oct-2016
  • 27-Oct-2016

Environment

Novell ZENworks Endpoint Security Management 11.4 Policies
Novell ZENworks Endpoint Security Management 11.4.2 Storage Device Control Policy
Novell ZENworks Endpoint Security Management 11.4.3 Storage Device Control Policy

Situation

Storage Device Control Endpoint Security Policy disabling USB storage devices.
Settings to allow access to devices imported vendorID and productID values from the USB Scanner Tool in the "Preferred Device List" to allow access for listed USB device..
Deploy to devices and processes policy as designed.

Upgraded ZCM Zone to v11.4.2 and the agent to v11.4.2.
The policy no longer allows access to the "allowed" devices to access on the device.

Resolution

Edit the policy by scanning/importing the new USB devices (which reenters the vendorID and productID values), republish the policy and deploy to devices.

Cause

Upgrading the policy from v11.4.1 to v11.4.2 may have corrupted the policy.
Though corrected in v11.4.3, it may have been imported in the failed state from ZCM v11.4.2 to v11.4.3.

Additional Information

Bug 995780
https://bugzilla.novell.com/show_bug.cgi?id=995780

All USB Devices in the Access List must be re-imported and publish the policy.


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