RPC 500 error opening the User Import option in the Management Console

  • 7018183
  • 24-Oct-2016
  • 25-Oct-2016


Micro Focus iPrint Appliance 2.x


Attempting to open the User Import feature in the Management Console generates an RPC 500 type error.


Verify the permissions to the /vastorage/filr/conf directory are set to www for Group and wwwrun for Owner.
  1. View the ownership of the /varstorage/filr/conf directory
    • Open a terminal to the Appliance using a utility like putty.exe
    • Log in as root
    • In a terminal session, type:
      •  ll /vastorage/filr
    • You should see something similar to:
      •  drwxr-xr-x 2 wwwrun www 4096 Sep 14 14:45 conf
  2. Set the correct ownership.
    • If you do not see wwwrun www, then type
      •  chown -R wwwrun.www /vastorage/filr/conf
  3. Verify the correct ownership exists on the conf directory.
    • Check the permissions by typing
      • ll /vastorage/filr/
    • The correct permissions should now be displayed.
  4. Restart the Appliance
    • If you made a change to the ownership, restart the Appliance.
Note:  By default the SSH service is disabled.  To enable it:
  • In a web browser, go to the Management Console (https://<IP address or DNS name>:9443/)
  • Login in as vaadmin
  • Click on System Services
  • Select SSH
  • Drop down the Action list and select Start
  • You can also drop down the Options list and select 'Set as Automatic' to cause the SSH service to load on boot up.


Incorrect permissions on the /vastorage/filr/conf directory.