iPrint Appliance 504 Error when attempting to load the "Import Users" page

  • Document ID:7018174
  • Creation Date:20-Oct-2016
  • Modified Date:21-Apr-2017
    • Micro Focus Products:
      iPrint

Environment

Micro Focus iPrint Appliance

Situation

When clicking the "Import Users" link within the iPrint Appliance Management Console, the following is returned:

Import Users
HTTP ERROR 504
Problem accessing /ssf/s/portalLogin. Reason:
Gateway Timeout
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Resolution

  1. Open the /opt/novell/filr/apache-tomcat/conf/server.xml file.
  2. Remove the 1st instance of portHeader="x-forwarded-port"
    • Original section:
      • <Valve className="org.apache.catalina.valves.RemoteIpValve" internalProxies=".*" portHeader="x-forwarded-port" protocolHeader="x-forwarded-proto" portHeader="x-forwarded-port" proxiesHeader="x-forwarded-by" remoteIpHeader="x-forwarded-for"/>
    • Suggested change:
      • <Valve className="org.apache.catalina.valves.RemoteIpValve" internalProxies=".*" protocolHeader="x-forwarded-proto" portHeader="x-forwarded-port" proxiesHeader="x-forwarded-by" remoteIpHeader="x-forwarded-for"/>
  3. Save the changes.
  4. Restart the Filr service.
    • restart filr