Cannot view new NAM Admin Console dashboard features after upgrading from 4.2 to 4.3

  • 7018166
  • 18-Oct-2016
  • 18-Oct-2016


NetIQ Access Manager 4.3
NetIQ Access Manager iManager
Works with Chrome browsers
Fails with IE, Edge and Firefox browsers


Access Manager 4.2 installed and working well. After upgrading to 4.3 and receiving messages on the server consoles that the upgrade went successfully, we confirmed that users were able to access protected services after having authenticated to the Identity Server without issues.

When the admin logs into iManager to view some of the new 4.3 features, it appears like the old NAM 4.2 dashboard is displayed and not the new 4.3 one. After trying on the same operation on another browser (Chrome), the dashboard displayed correctly with the new 4.3 features.

Turns out that Firefox, Edge and IE browsers all fail to show the new dashboard, whilst Chrome works all the time. Looks like a caching issue.


Clear cache on browser after upgrading to NAM 4.3 if using IE, Edge or Firefox.

The old 4.2 dashboard responses remain cached on the above browsers, which renders the stale information. By clearing the cache, the new 4.3 objects are downloaded and cached for future use.