ZENworks External CASA returns error 500

  • 7018152
  • 13-Oct-2016
  • 14-Oct-2016

Environment

Novell ZENworks Configuration Management 11.4

Situation

The external CASA service, casa_atsd, returns an error 500 during the authentication process

Resolution

1. Go to the folder below:
	/srv/www/casaats/conf
%ZENWORKS_HOME%\share\ats\catalinabase\conf
2. Open the file catalina.properties
3. Search for the entry:
	shared.loader=
4. Replace with the following line below:
	shared.loader=# List of JAR files that should not be scanned using the JarScanner,/usr/share/java/identity-abstraction/*.jar,/usr/share/java/CASA/*.jar
5. Save the changes and restart the CASA service

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