AMIE Import with french accented characters incorrectly represented in MFSD console

  • Document ID:7018149
  • Creation Date:13-Oct-2016
  • Modified Date:13-Oct-2016
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk 7 AMIE Import

Situation

MFSD with db on MSSQL 2008 (language Latin)
AMIE Import .csv file with french characters presents with diamond question mark
.csv cell showing french character:
Numéro élément

After AMIE import presented in MFSD;


Resolution

Use an editor to convert the csv file to UTF-8 format.
Use the converted file for the AMIE import.

After converting the .csv file to UTF-8 presented in .csv file:
Numéro élément

After AMIE import presented in MFSD;


Cause

Text translation.