Problem updating Panda Security Anti-Virus

  • 7018145
  • 13-Oct-2016
  • 13-Oct-2016

Environment

Client for Open Enterprise Server 2 SP4 (IR4)
Panda Security Anti-Virus

Situation

When attempting to update the Panda Security Anti-Virus software, the update stops before the process completes. 

Resolution

Contact Panda Security for a fix, which reportedly unloads the c:\windows\system32\drivers\psinfile.sys driver from memory before attempting to stop the protection service itself.

Cause

The process for removing the Panda drivers fails when it cannot stop the resident PSINFile.sys driver.

Additional Information

The PSINFile.sys minifilter belongs to the "FSFilter Anti-Virus" Microsoft category, and starts automatically.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.