Problem updating Panda Security Anti-Virus

  • 7018145
  • 13-Oct-2016
  • 13-Oct-2016


Client for Open Enterprise Server 2 SP4 (IR4)
Panda Security Anti-Virus


When attempting to update the Panda Security Anti-Virus software, the update stops before the process completes. 


Contact Panda Security for a fix, which reportedly unloads the c:\windows\system32\drivers\psinfile.sys driver from memory before attempting to stop the protection service itself.


The process for removing the Panda drivers fails when it cannot stop the resident PSINFile.sys driver.

Additional Information

The PSINFile.sys minifilter belongs to the "FSFilter Anti-Virus" Microsoft category, and starts automatically.