Web Interface doesn't Display

  • 7018140
  • 11-Oct-2016
  • 11-Nov-2016

Environment

NetIQ PlateSpin Forge 3.x, 4.x, 11.x
NetIQ PlateSpin Migrate 12.x
NetIQ PlateSpin Protect 10.x, 11.x

Situation

When trying to access the product's web interface, the web browser doesn't show the dashboard.
The web browser instead may display one of the following messages.
"This page can't be displayed"
Or
"The page isn’t redirecting properly"
Or
"Server Error in '/Protect' or '/Migrate' Application. 
Run time Error"

Resolution

In Services on the server that is hosting the PlateSpin database, start the service SQL Server (PLATESPINDB). 

Cause

The service SQL Server (PLATESPINDB) is stopped and needs to be started. The PLATESPINDB in SQL Server (PLATESPINDB) is the name of the PlateSpin database instance. The name of the instance may be different if a separate installation of SQL Server is being used to host the PlateSpin database.

Additional Information

On the PlateSpin server, open the Application log within Event Viewer, and there should be two log entries directly corresponding to the problem.
"GetObjectInternal: error obtaining object protection.nhibernateSessionFactory"
In between stack traces, this message will appear "A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections."

Trying to connect to the PlateSpin database from SQL Server Management Studio may yield the same error message. 

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