Service Desk v7.3 In-Place Upgrade Fails to Connect

  • 7018122
  • 05-Oct-2016
  • 29-Mar-2017

Environment

Novell Service Desk 7 Appliance
Novell Service Desk 7.1 Appliance
Novell Service Desk 7.2 Appliance

Situation

MFSD v7.3 Appliance In-Place Migration
Using v7.3 Beta

Appliance In-Place Migration from v7.1 to v7.3
Current version v7.1 appliance
Load additional v7.3 appliance

On v7.1 appliance select
2 - Novell Service Desk
2 - Migrate / Upgrade
1 - Upgrade Novell Service Desk

enter IP of v7.3

Fails to connect, displays "Communication checks, please wait..."


Appliance In-Place Migration from v7.2 to v7.3
Current version v7.2 appliance
Load additional v7.3 appliance

On v7.2 appliance select
2 - Novell Service Desk
2 - Migrate / Upgrade
1 - Upgrade Novell Service Desk

enter IP of v7.3

Black box processes the version check;
"InboundLocalError: local variable 'check_war_file_version' referenced before assignment"

Returns back to Service Desk Menu without any migration processing.

Resolution

The In-Place Migration is no longer supported upgrading to v7.3.
Use the supported Side-by-Side Migration
Review Service Desk Appliance Upgrade documentation

Cause

In-Place Upgrade not supported with v7.3.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.