Environment
Novell Service Desk 7 Appliance
Novell Service Desk 7.1 Appliance
Novell Service Desk 7.2 Appliance
Novell Service Desk 7.1 Appliance
Novell Service Desk 7.2 Appliance
Situation
MFSD v7.3 Appliance In-Place Migration
Using v7.3 Beta
Appliance In-Place Migration from v7.1 to v7.3
Current version v7.1 appliance
Load additional v7.3 appliance
On v7.1 appliance select
2 - Novell Service Desk
2 - Migrate / Upgrade
1 - Upgrade Novell Service Desk
enter IP of v7.3
Fails to connect, displays "Communication checks, please wait..."
Appliance In-Place Migration from v7.2 to v7.3
Current version v7.2 appliance
Load additional v7.3 appliance
On v7.2 appliance select
2 - Novell Service Desk
2 - Migrate / Upgrade
1 - Upgrade Novell Service Desk
enter IP of v7.3
Black box processes the version check;
"InboundLocalError: local variable 'check_war_file_version' referenced before assignment"
Returns back to Service Desk Menu without any migration processing.
Using v7.3 Beta
Appliance In-Place Migration from v7.1 to v7.3
Current version v7.1 appliance
Load additional v7.3 appliance
On v7.1 appliance select
2 - Novell Service Desk
2 - Migrate / Upgrade
1 - Upgrade Novell Service Desk
enter IP of v7.3
Fails to connect, displays "Communication checks, please wait..."
Appliance In-Place Migration from v7.2 to v7.3
Current version v7.2 appliance
Load additional v7.3 appliance
On v7.2 appliance select
2 - Novell Service Desk
2 - Migrate / Upgrade
1 - Upgrade Novell Service Desk
enter IP of v7.3
Black box processes the version check;
"InboundLocalError: local variable 'check_war_file_version' referenced before assignment"
Returns back to Service Desk Menu without any migration processing.
Resolution
The In-Place Migration is no longer supported upgrading to v7.3.
Use the supported Side-by-Side Migration
Review Service Desk Appliance Upgrade documentation
Use the supported Side-by-Side Migration
Review Service Desk Appliance Upgrade documentation
Cause
In-Place Upgrade not supported with v7.3.