Performance Issues Saving an Incident or Request

  • Document ID:7018112
  • Creation Date:28-Sep-2016
  • Modified Date:28-Sep-2016
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk 7.2 NSD Operations

Situation

  • Technician edits or creates an Incident or Request
  • Technician clicks Save
  • The page hangs for minutes before actually saving

Resolution

  • Run a system Re-index from Setup > Privileges > System > Re-index
  • Archive old attachments from /LiveTime/Attachments