Imaging engine graphics is distorted when booting from bootcd/usb on high resolution devices (Surface Pro 4)

  • Document ID:7018097
  • Creation Date:26-Sep-2016
  • Modified Date:26-Sep-2016
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.4 Imaging

Situation

When booting high resolution devices (for instance: Surface Pro 4, 1920x1600) using bootcd or USB, the screen graphics is distorted.

Resolution

Workaround:

The following 3 options are available to overcome this problem:

1. Use PXE to image the managed device (problem doesn't happen if booting from PXE).
2. By passing the kernel parameter "video=efifb:width:1920,height:1600" manually when booting from bootcd or USB.
3. Boot the machine using bootcd or USB, and from another machine SSH into it (graphics would be fine from SSH).

Status

Reported to Engineering