Make available offline option fails when folders contain unicode extended characters

  • 7018040
  • 09-Sep-2016
  • 20-Sep-2016


Novell Filr 2.0
Novell Filr Desktop client 2.0


If top-level folders contain unicode extended characters (such as à,è,ù,ó), the option to make folder available offline fails. The following warnings may be logged in the filr log file:

2016-06-23 16:12:51,657 [filesync-monitor] [INFO] Checking to see if a sync point needs to be created for Dossiers réseau/Groups_abc(aca.filesync2)
2016-06-23 16:12:51,658 [filesync-monitor] [WARNING] Cannot create a sync point for Dossiers réseau/Groups_abcbecause it's not under a valid sync point root. (aca.filesync2)
2016-06-23 16:12:51,659 [filesync-monitor] [WARNING] Ignoring request to make Dossiers réseau/Groups_abcavailable offline because no sync point could be found or created. (aca.filesync2)


2016-08-09 17:15:30,063 [filesync-monitor] [WARNING] Cannot make Współdzielone ze mną available offline because no folder information could be found. (aca.filesync2)


A fix for this issue is available in the Filr 2.0 Hot Patch 3, available via the Novell Patch Finder.