Scheduled reports are blank

  • 7018003
  • 31-Aug-2016
  • 31-Aug-2016

Environment

NetIQ Change Guardian 4.2.0,1
NetIQ Change Guardian 4.2

Situation

Reports are empty when the last day of the time range does not contain events searched for by that report. 
Reports suddenly stopped working after running successfully for a while. 

Resolution

To resolve this issue upgrade to Change Guardian 4.2.0.2.  This hotfix only applies to the CG Server and does not require any updates to other components.  The hotfix and instructions can be found at the link below. 

https://dl.netiq.com/Download?buildid=jdFZWL-1wgU~

Cause

 If you have specified a time range for a report and no events are generated on the last day of that time range, Change Guardian displays an empty report. Events generated on other days of the time range are not displayed in the report.