"User authentication failed during a refresh"

  • 7017995
  • 29-Aug-2016
  • 29-Aug-2016


Novell ZENworks Configuration Management Authentication


In an environment with multiple primary servers, users receive the error

"User authentication failed during a refresh.
User applications will not be available.
This may occur if the user's password is changed or
if the user is deleted from the user source".

either directly after login or during a refresh.


Verify that all primary servers can authenticate users and that time is synchronized among the Zone servers (see TID 7102747).
If one of the primary servers is not able to authenticate users, please contact Micro Focus Customer Care to confirm that the server is not missing the "Authentication" role in the database.