High CPU Utilization on Windows with screen capture

  • 7017980
  • 24-Aug-2016
  • 24-Aug-2016

Environment

NetIQ Privileged Account Manager

Situation

High CPU Utilization on Windows with screen capture and concurrent sessions
scncapt.exe and mencoder.exe consuming high CPU resources
Low scalability of concurrent sessions due to high cpu usage

Resolution

At the time of writing this document, a publicly available fix has not yet been included in an official release; however, a fix is available for Privileged Account Manager 3.1. For installation instructions and access to this fix, please open a Service Request citing this TID.

Cause

Screen capture implementation can be improved to improve performance.

Status

Reported to Engineering

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